We Answer Some Frequently Asked Questions

Q. What are the different services offered by proessaywriting.co.uk?

A. Proessaywriting.co.uk offers writing as well as editing services to different companies/organisations, and to various college and graduate students all over the world. This is an online writing agency, takes meticulous care when writing model academic papers and assignments. The agency undertakes a variety of assignments which includes writing and editing of business documents (manuals, recommendation letters, business plans), different term papers, essays, PowerPoint presentations, maths and statistics problems, application essays, movies and book reviews, dissertations, lab reports, academic reports, research and more.

Q. How To Order My Requirements On proessaywriting.co.uk?

A. The ordering process is quite simple and involves just 4 steps. Once you press the ‘Submit Your Instructions Now’ button on any of the website’s pages, you will be redirected to an order form.

  • First Step - Here you have to specify some personal details such as your full name, your email ID and contact number.
  • Second Step – You need to clearly specify the kind of service you need ( proofreading, writing, editing), the kind of paper (research, essay, dissertation, etc.), details of citation style, the academic level, spacing details, number of pages and anything else which needs to be specified.
  • Third Step – Upload any files or special information in this order form. Select the deadline.
  • Last Step – This is the order summary.

Q. Who Are The Writers?

A. Most of the academic writers hired by us are natives of the United States, Canada, United Kingdom, Australia and New Zealand. In order to meet the expectations of different foreign students, we hire ESL writers from Europe and other countries too. Our ESL writers and native English writers are required to pass the same writing and grammar proficiency test before they can take up assignments. This ensures that we deliver only the best quality documents and papers to our clients.

Q. What Is The Payment Process? How Will I Pay?

A. PayPal is our main payment gateway. You can pay us using your PayPal account. If you do not use PayPal, you can pay us with your debit or credit card. In case due to any reason, your debit or credit card isn’t compatible with PayPal and you face any other difficulty, you can also pay us by wire transfer. It is to be noted that your order will be processed after we receive the payment through PayPal or wire transfer.

Q. How long will you take to find the writer for my requirement?

A. It takes us less time – usually within 30 – 60 minutes. It usually depends on the type of paper, special instructions (use of special software or access to a particular library or book) and complexity of the assignment. In circumstances when you have an urgent order, it will be prioritized over the other orders which are due in the next few days.

Q. My order is very specific – Will you be able to find a suitable writer as per my requirements?

A. We have several years experience in different academic disciplines. Thus, we are qualified to help you with any kind of assignment, project or research, in spite of the complexities involved or the deadline. In case you wish to know, how we will find the best writer for you, you can get in touch with our customer support team via phone, email or live chat.

Q. I am not happy with the final product. I need some changes to be done – how to go about it?

A. Once you have received your order, you can request for unlimited amendments within 10 business days. This will be completely FREE. You need to login to your account and get in touch with the customer support representative or the writer and specify your problem.

Q. What about privacy? Is this a confidential service?

A. We assure you 100% confidentiality. All your personal details like your contact number, email ID and your name will be used by the support team and only in case of any emergency. If you wish, we can share this information with the writer, if there is any requirement.

Q. Are the papers checked for plagiarism? Is there any guarantee that the paper I order is original and it will also not be used in the future?

A. Plagiarism is seriously considered and we use two different plagiarism detection systems to ensure that each document or paper is 100% original. As the writer uploads the order and receives payment, the intellectual rights are automatically transferred to the company. The document or paper will not be used in future as per our terms and conditions.

Q. What happens if the paper is late?

A. As per the rules in proessaywriting.co.uk, we aim to deliver 99% of our orders in advance and as per the deadline. However, there might be a delay due to some of the reasons mentioned below:

  • The work which needs to be completed is much more than the time which is given to complete the task. In such a case, we keep our clients informed in advance.
  • The writer falls sick or due to inclement weather or some accident the work cannot be delivered on time. In such a situation, it is our duty to compensate for all costs which are associated related to reassigning of the order to someone else.

If there is a delay due to the above reasons and we are not able to upload your order on time, you can cancel the order. You will qualify for partial or full refund as per our Money Back Policy.

Q. Is it possible to get in touch with my writer?

A. Yes, you can. But, just as you prefer confidentiality, our writers too, do not prefer direct communication with our clients. There is an efficient private message system between your writer and you. You can use this system whenever you feel like, once you have placed an order. In case you need direct communication and your instructions are very specific, you are requested to get in touch with our customer support team. We are here to help you find writers who will accept your phone calls directly.

Q. How will you assure that your assigned writer is good enough for my project?

A. We have several years of experience in selecting the best writers and most efficient editors from thousands of applications, we receive every month. We are quite picky and consider several factors before hiring - Out of 130 applicants, we might hire just one writer. The performance of every writer is constantly monitored by our HR managers, so that quality is never compromised. We love our work and ensure that our clients are completely satisfied with the orders.

Q. Is the payment secure? I am a bit nervous as this is my first order.

A. PayPal is the most trusted payment processing system of the world. It offers the best buyer protection, modern security mechanism, seller verification process and total transaction monitoring. Visit the official website of PayPal Inc (paypal.com) and know more about the most secure payment processing system of the world.

Q. I made a mistake while making the order. What do I do now?

A. Get in touch with our customer support team via email (support@proessaywriting.co.uk), phone or live chat. Mention your problem and it will be taken care of.

Q. What if the writer has any questions? How will I know?

A. If the writer has any questions, or if anything is unclear about your order, we will reach you. If you are not contacted (by calling, voice mail, e-mail), it implies that your order is being processed and it shall be uploaded within the time frame.

Q. Is this service legal?

A. Yes, it is.

If we still haven’t answered your query or you need to know anything else, please get in touch with our support team, via phone, live chat or email support@proessawriting.co.uk.